Refund policy

Every Mini Me is made to order with your choices and your name on it, so please check your design before you order.

Changed your mind?

Because each figure is personalised, we can't take returns or give refunds if you simply change your mind.

Changing or cancelling an order

Email us within 12 hours of ordering and we'll change your design or cancel the order for a full refund. After that your figure may already be printing, so we may not be able to change it.

Check the name

We print the name plate exactly as it's typed at checkout. If you spot a typo, email us within 12 hours and we'll fix it for free. After that we'll still do our best, but we may need to charge for a new name plate. If a mistake is ours, we'll always fix it for free.

Broken, faulty or not what you ordered?

If your figure arrives broken, has a fault, or isn't what you ordered, email us with your order number and a photo. It helps if you let us know within 14 days of it arriving, but you can contact us any time something goes wrong.

We'll repair it, replace it or give you a refund, at no cost to you. If the problem is serious, you choose whether you'd like a replacement or a refund. If we need the figure back, we'll pay the return postage.

Lost parcels

Every parcel is tracked. If yours goes missing, contact us and we'll send a replacement or give you a full refund once NZ Post confirms it's lost.

About 3D printing

Fine layer lines and small colour differences are a normal part of 3D printing, so they aren't faults. The parts are designed to click together. If a part comes loose, twist or press it back into place. If a part doesn't fit, that's a fault, so please get in touch.

How refunds are paid

Refunds go back to the card or payment method you used, within 5 working days of us approving them. Your bank may take a few extra days to show the money.

Your rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If you live outside New Zealand, you also keep the rights your local consumer laws give you.

Contact us

Email support@fablerr.com with your order number and we'll reply within 2 working days.